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We have a separate tutorial on how to reinstall MacOS using Recovery Mode.
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There are a number of options to choose from here - you could recover your Mac from your last Time Machine backup, or perform a disk repair - but we recommend choosing the 'Install new OS' option.

Wait until the computer restarts and wait to see if it starts updating.įor more information read How to reset the PRAM/NVRAM here.Īs a final option you could restart the Mac in Recovery Mode (hold down Command + R at startup). If Safe Mode doesn't work, restart the Mac and hold down Command, Option, P and R. If the reason the update was failing was that there wasn't enough storage available to perform the installation then you might be able to delete some files in Safe Mode. Open App Store and update your apps while in Safe mode. Press the power button and hold down the Shift key to start the Mac up in Safe Mode. This version of the update will replace all the system files and thereby ensure the update is complete. If you go to Apple's support website you can find a Combo updater which includes all the files required to update the macOS.

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There's good reason to get your software from Apple's website if you're encountering problems: the version of the software available from the Mac App Store will only include the files necessary to update your Mac.
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Apple still hosts software on its website, so you can download it from there. If the Log screen shows that nothing is happening move on to the next step.Īs we mentioned earlier, the Mac App Store isn't the only place you can download Mac software from. When the progress bar appears, press Command + L again to check the Log screen and ensure files are being installed. Check the Log screen to see if files are being installed.You should find that the update/installation process carries on from where it left off. If you were installing an app from the App Store, then open the App Store and click Updates. Go to the Mac App Store and open Updates.Press and hold the power button to shut down and start your Mac back up. Shut down, wait a few seconds, then restart your Mac.If you're positive that the Mac isn't still working on updating your software then run through the following steps: What to do if your Mac freezes during software installation Wait (Macworld says "a few hours", I say after twenty minutes the Mac had a fighting chance I my time is limited.It may give you a better indication of what files are being installed and the amount of time left. This brings up additional information and more details about the amount of time still remaining for the install. Look at the Log to see if your Mac is still installing OS X

